# Shop menu

> Shop as an option of the store's WhatsApp team menu, with categories, product lists, sales, the full catalog and opening hours.

Source: https://docs.nexafone.so/v1/commerce/shop/

Customers find products from the chat. When the store turns on **Shop** (in the embedded **Routing** settings, with
`commerce:manage`), “Shop” appears in the menu new chats get, next to the store’s teams such as Sales and Support.

## What the customer sees

1. Choosing **Shop**, or writing one of the store’s keywords (such as “menu”, “shop” or “dukaan”), opens a list of
   the store’s categories, plus **Sale** when products are on sale and **View all**.
2. Choosing a category sends its approved products:
   - 1 product: a single-product message;
   - 2 to 10: a carousel;
   - more: a product list in pages of 30, with a **More** button for the next page.
3. **View all** sends the store’s whole WhatsApp catalog.
4. The customer adds items to a cart and sends it; the cart becomes an [order](/v1/commerce/orders/).

Outside the shop’s opening hours, the customer gets the store’s closed message with the next opening time. Texts are
in the customer’s language (English, Somali or Arabic), else the store’s.

## Settings

| Setting | |
| --- | --- |
| Shop on or off | Shown in the team menu only while the team menu is on and the catalog is active; keywords work either way |
| Label per language | The menu row’s text in English, Somali and Arabic |
| Position | Where Shop sits among the teams (a menu already showing 10 teams leaves it out) |
| Keywords | Words that open the shop |
| Order team | The team whose folder receives order conversations |
| Opening hours | When the shop answers, using the teams’ working-hours model |

Every message is a reply inside WhatsApp’s 24-hour customer window, so the shop costs no template fees.